When Customers Attack: How to Handle Abusive Language - Canity
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The power of language: A recent survey reported 34% of Asian Americans say they’ve been victims of verbal abuse since the start of the pandemic. While not all attacks have been physical, ABC News' Zohreen Shah reports how hurtful words can feel just as painful. https://abcn.ws/30TimIP | ABC 20/20
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Language plays a powerful role in shaping our understanding and response to domestic abuse: 🔸Adopting considerate, appropriate, and non-judgmental language enhances empathy, clarity, and compassion; and a clearer understanding of each other as complex individuals with intersectional and varied identities and experiences. 🔸Definitive, negative labelling is reductive, dehumanising and, harmful and will do little to create the trust required to develop a framework for change. 🔸Terms like “victim
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