Good News or Bad News First? — #goodnewsbadnews #communication #feedback #psychology #leadership
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YouTubeSullivan + Associates Clinical Psychology
Good News or Bad News First? — #goodnewsbadnews #communication #feedback #psychology #leadership
Have you ever wondered whether you should deliver the good news or the bad news first? Most people default to the classic "shit sandwich" technique, softening the blow by squeezing the negative feedback between two positive statements. It sounds like a great strategy in theory, but psychology and research tell a completely different story. In ...
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