The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...

WASHINGTON, D.C. Today, Congresswoman Nikki Budzinski (IL-13) announced that her Improving Veterans’ Experience Act was ...

The Department of Veterans Affairs. (Tajha Chappellet-Lanier) It’s no secret that the Department of Veterans Affairs has become increasingly focused on improving the experience that veterans have ...

Tucked away in the more than 1,500 page continuing resolution is a section that would codify the department’s Veterans Experience Office — or VEO — which VA first launched in 2015 and ...

In his first few days in office, Trump has made a flurry of appointments, including some directly impacting federal customer experience. Davis returns to the role she was first appointed to in 2017.

President signs the "PRO Veterans Act of 2025," enhancing VA oversight and a study on aircrew veterans' health.

The Veterans Experience Office (VEO) has continued to lead in innovation, winning additional awards in 2022 and 2023. If you are a veteran or family member in need of immediate assistance, call ...

Many experts who worked on customer experience and design projects left government or were fired under the Trump administration.

Barbara Morton, the deputy chief veterans experience officer at the VA and winner of the 2022 management excellence medal at the Samuel J. Heyman Service to America awards, said the government must ...