Because customers with 84-month and even 72-month loans re-enter the market well before their loans are paid off, they create ...

The more time health plan members spend with insurers’ mobile apps and websites, the more they come to appreciate the usefulness of digital channels in helping to manage their overall healthcare ...

Highest-recorded overall problems experienced since study redesign Premium vehicles less dependable than mass market counterparts Plug-in hybrids and EVs experience more problems than gas-powered ...

Total new-vehicle sales for January 2026, including retail and non-retail transactions, are projected to reach 1,118,700, a 2.7% decrease year-over-year, according to a joint forecast from JD Power ...

The nation’s electric, gas and water utilities have their work cut out for them in 2026. A combination of record-high rates, widespread outages and evolving customer expectations for how to access ...

Buy Now, Pay Later (BNPL) surpasses checks to become fourth most accepted customer payment method, cryptocurrency gains favorability among merchants. Small businesses are more satisfied with payment ...

TROY, Mich.: 6 Nov. 2025 — More than one-third (36%) of buyers in the new-vehicle market say tariffs impacted their vehicle purchase process, with most of them buying sooner than they had planned, ...

TROY, Mich.: 9 Oct. 2025 — Residential wireless internet providers are growing more in popularity among new customers compared to wired internet providers, according to the JD Power 2025 U.S.

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price ...

The refreshed Kia Sorento's electrified versions are here, available as either a hybrid (HEV) or a plug-in hybrid electric vehicle (PHEV). Regardless of your choice, the new 2025 Kia Sorento Hybrid ...

The JD Power 100-Point Score is based on hundreds of thousands of independent and unbiased opinions of verified car owners. Note: JD Power ratings reflect our best available data, updated each ...

TROY, Mich.: 13 Feb. 2025 — Vehicle problems after three years of ownership have reached the highest level since 2009, according to the JD Power 2025 U.S. Vehicle Dependability Study SM (VDS), ...