Tribunal orders airline to pay couple $700 after boarding pass confusion leads to missed flight
A couple were refused permission to board after arriving an hour before departure with only carry-on luggage and having checked in online. The Disputes Tribunal found the airline's terms unclear, ...
No boarding pass: Couple not allowed to fly, despite have already checked in online
A couple who arrived at the airport for an international flight an hour before departure, but with only carry-on luggage, were unable to board despite havi ...