Salesforce’s integration of Informatica into Data 360 aims to give AI agents the shared metadata, lineage, and real-time ...

FixBot can check on the health of your devices and talk you through necessary repairs. You can even point your phone's camera ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

What Happened: In a recent Form 4 filing with the U.S. Securities and Exchange Commission on Monday, Morfit increased their ...

About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

With 47 percent annual growth, Salesforce India accelerates its Agentic Enterprise vision with the unveiling of new AI agents ...

With Salesforce sinking while the Dow climbs this year, is CRM stock a rare blue-chip bargain or a trap in disguise?

AI has become a constant headline, but Salesforce’s move to open a new office in Manila lands at a moment when Filipino ...

The software-as-a-service specialist's AI initiatives are built on top of a broad, profitable software platform.

Some within the CRM giant balked, but Benioff prevailed ServiceNow’s dominant spot among IT service management (ITSM) platforms is facing its “most credible” threat to date, as longtime platform rival ...

AI and agents were pivotal elements in shoppers' path to purchase, driving $67 billion in sales by delivering personalized, high-converting shopping experiences. Across Cyber Week, AI and agents ...

The SaaS pioneer recently learned in focus groups that customers want to talk about AI agents now ...