The Huntsville City Council approved a new partnership with HigherGround Inc. to implement Live911, a technology designed to fundamentally change how the Huntsville Police Department responds to ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus to bring its cloud-based customer service platform to a wider audience of ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

SHENYANG CITY, LIAONING PROVINCE, CHINA, March 17, 2026 /EINPresswire.com/ -- The global control console market has ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

StoreEase is launching an AI Native platform, built on over a million phone interaction data points that is driving ...

Exacom's logging recorders are integrated with more than 85 existing radio networks, 911 call handling systems and enterprise voice systems.

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

For the second time in 2026, a German regional court has put a software provider on trial for allegedly enabling fraudulent platforms to scam investors around the globe.

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.