The Canada Revenue Agency has completed its 100-day plan to fix its call centres, but the union that represents CRA employees ...

OTTAWA — The Canada Revenue Agency paid $18 million for a chatbot the auditor general says gave her team the wrong answer 66 ...

Kristi Noem Testifies DHS Hasn't Deported Any Veterans. Seconds Later, a Kicked-Out War Hero Calls into the Hearing ...

The CRA embarked on a 100-day review to address long-standing issues related to call response rates. The review aimed to evaluate the effectiveness of current systems and procedures in handling ...

The federal government says that wait times at call centres have now decreased, and that phone agents were able to answer 70 ...

For frustrated Canadians trying to get answers from the Canada Revenue Agency (CRA) over the phone, there’s hope.

On November 28 2025, the European Commission adopted a regulation implementing the Cyber Resilience Act (‘CRA’) – an EU-wide law which lays ...

The City of Lake City is hoping to set a strong foundation for future Community Redevelopment Agency projects. The CRA, which consists of the Lake City Council members as well as Mayor No... Premium ...

OTTAWA, ON, Dec. 11, 2025 /CNW/ - Today marks the end of the 100-day plan that the Canada Revenue Agency (CRA) was directed to put in place to strengthen services, improve access, and reduce delays.

CTV’s Scott Hurst has an update on results of the Canada Revenue Agency’s 100-day review that doubled the number of calls ...

The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

OTTAWA, ON, Dec. 11, 2025 /CNW/ - Since launching the 100-day Service Improvement Plan earlier this year, the Canada Revenue Agency (CRA) has made considerable and marked progress in reducing client ...