The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...

President signs the "PRO Veterans Act of 2025," enhancing VA oversight and a study on aircrew veterans' health.

Many experts who worked on customer experience and design projects left government or were fired under the Trump administration.

In his first few days in office, Trump has made a flurry of appointments, including some directly impacting federal customer experience. Davis returns to the role she was first appointed to in 2017.

The idea is that a substantial share of the Office’s staff should be service members with verified combat experience from the ...

S. 201, the "ACES Act of 2025", which requires the Department of Veterans Affairs (VA) to enter into an agreement with the National Academies of Sciences, Engineering, and Medicine ("National ...

The Veteran Experience Office will help facilitate communication between veterans and their health care team when expectations fall short. “We focus on the external,” Robinson said.

Veterans who separated from the military under other than honorable conditions can’t access certain benefits and may have trouble getting jobs. A dishonorable discharge or dismissal is reserved ...