Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient ...

AI is reshaping customer engagement by providing smarter support and personalized experiences across customer interactions.

While AI improves efficiency, customers still value empathy, problem-solving and trust. These are qualities that only human ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage ...

Sitecore’s latest release tackles personalization, automation and AI-driven efficiency — here’s what you need to know.

Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 February 27, 2025 08:00 AM Eastern Standard Time ...

The combined solution Integrates EHR Compliant Patient Assist Technology with 8x8 Contact Center to Deliver Compliant and Personalized Patient Engagement CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc.

Responsible marketing strategy. A responsible marketing approach guarantees that customer data is used ethically and ...

The world’s largest tech-powered creative group brings MACH Alliance members expertise in how to navigate a complex digital landscape at tremendous scale NEW YORK--(BUSINESS WIRE)--MACH Alliance, a ...

Musk's $97 billion offer raises questions. Elon Musk's bid to acquire OpenAI appears more like a strategic disruption than a ...

TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced the launch of its ...

Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability SOUTHBOROUGH, Mass., Feb. 26, ...