Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

But the company is looking at Data 360 to underpin its AI roadmap, with the technology set to be incorporated into its voice, ...

DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems™, and ActiveCampaign CRM.

The Infinite Loop by Nebius reports on the rise of AI transcription bots, evolving from note-takers to meeting assistants, with market growth projected to reach $19.2 billion by 2034.

Just such a transformation is underway at Xuan Wu Cloud Technology Holdings Ltd. (2392.HK), a provider of software and communications services for businesses. Over recent months, the company has seen ...

PHOENIX, AZ / ACCESS Newswire / March 17, 2026 / Crexendo ®, Inc. (NASDAQ:CXDO), ("Crexendo" or the "Company"), an award-winning software technology company supporting over 7 million end-users, and a ...

PHOENIX, AZ / ACCESS Newswire / March 17, 2026 / Crexendo, Inc. (NASDAQ:CXDO), ("Crexendo" or the "Company"), an award-winning software technology company supporting over 7 million end-users, and a pr ...

Telus confirms that Telus Digital has suffered a security incident after hackers stole nearly a petabyte of data over several ...

There’s a lot that can go wrong with gen AI, but when it goes right, it’s worth highlighting. These companies, for example, use it to measurable effect to drive efficiency, write code, provide better ...

Meta’s potential layoffs and a USD 27B Nebius AI infrastructure deal reveal how Big Tech’s massive AI investments are reshaping workforce strategies.

Nvidia CEO Jensen Huang unveiled the Groq 3 Language Processing Unit (LPU), marking the first chip release from the AI startup Nvidia largely acquired in a $20 billion asset deal last December, its ...