Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

Home service platform deploys automated booking system following successful field validation SPRINGVILLE, Utah, March 16, 2026 /PRNewswire/ -- ProNexis, a lead conversion platform that helps home ...

Hinduja Global Solutions Limited was formerly incorporated as Tele Video Communications India Limited on January 13, 1995. The Company name was changed to HTMT Technologies Limited on July 11, 2006 ...

Follow along for updates from semifinal Friday of the State B basketball tournament at Brick Breeden Fieldhouse.

The 70th annual Newport St. Patrick’s Day Parade steps off at 11 a.m. Saturday from Newport City Hall, 43 Broadway, with staging beginning at 9 a.m. The route will travel down Broadway into Washington ...

Charter Communications informed the state March 18 that it will close its Appleton call center.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Aragon Research positions Convoso as a Specialist in the 2026 Globe™ for Agent Platforms in the Intelligent Contact ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...