But with the company falling on hard times, and not bound by healthcare privacy laws, many wonder what will happen to their ...

Kurt “CyberGuy" Knutsson says there’s been a rise in cybercriminal services using hacked police and government emails to send ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Personal data of nearly half of the popular genetic testing company's customers -- 6.9 million people -- was exposed in the data breach. If you were one of these victims, you could be in-line for a ...

Customers who trust brands are more willing to hand over their information—and dollars—without regret. According to Adobe’s findings, 71% of consumers purchase more from the companies they ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Insurance administrative services company Landmark Admin reported that a data breach from a May cyberattack affected over 800 ...

As news of an Amazon data breach is confirmed, was the world’s biggest shop hacked, and have customer accounts and passwords ...

Customer Match allows advertisers to use their first-party ... In a world ruled by algorithms, SEJ brings timely, relevant ...

including, but not limited to, private customer information including credit/debit card data, email addresses, zip codes, customer names, and associated movie rental history." It's worth noting ...

Money transfer giant MoneyGram has replaced its chief executive less than a month after confirming that hackers stole reams ...