CRM helps, but healthcare AI needs context, compliance, collaboration and continuous learning to transform patient care.

As healthcare entities move towards the deployment of artificial intelligence (AI) models to streamline patient engagement, being acquitted of good customer relationship management (CRM) system data ...

There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

The U.S. healthcare CRM market is projected to grow from USD 10.64 billion in 2025 to approximately USD 19.94 billion by 2034, reflecting a steady CAGR of 7.23% over the forecast period.Ottawa, Sept.

Salesforce, Inc. CRM posted strong results in its AI and Data Cloud businesses. In the second quarter of fiscal 2026, the ...

The next big thing for CRM innovation is an infusion of artificial intelligence to make it a customer personal assistant tool that makes difficult tasks more manageable for customer service agents to ...

In a world where customer acquisition costs are soaring and customer retention — particularly retaining profitable ones — is getting harder for every enterprise, “knowing your customer” is not just a ...

Salesforce has patched a vulnerability involving its Agentforce agentic artificial intelligence tool, discovered by ...

Salesforce Agentforce allowed attackers to hide malicious instructions in routine customer forms, tricking the AI into ...