Melanie Serjak, CRA assistant commissioner, told reporters Wednesday the agency is aiming to reach a total of about 4,500 ...

The Canada Revenue Agency has completed its 100-day plan to fix its call centres, but the union that represents CRA employees ...

The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

1. Sign in to your CRA account to access My Business Account (or Represent a Client if you are an authorized representative) 2. From the left navigation menu, select Profile 3. In the Notification ...

OTTAWA — The Canada Revenue Agency paid $18 million for a chatbot the auditor general says gave her team the wrong answer 66 ...

For frustrated Canadians trying to get answers from the Canada Revenue Agency (CRA) over the phone, there’s hope.

The federal government says that wait times at call centres have now decreased, and that phone agents were able to answer 70 ...

Since launching the 100-day Service Improvement Plan earlier this year, the Canada Revenue Agency (CRA) has made considerable and marked progress in reducing client wait times, improving service ...

In a September CRA application submitted to the Federal Court, Canada’s Minister of National Revenue raised concerns ...

The CRA embarked on a 100-day review to address long-standing issues related to call response rates. The review aimed to evaluate the effectiveness of current systems and procedures in handling ...

Since launching the 100-day Service Improvement Plan earlier this year, the Canada Revenue Agency (CRA) has made considerable and marked progress in reducing client wait times, improving service ...

CTV’s Scott Hurst has an update on results of the Canada Revenue Agency’s 100-day review that doubled the number of calls ...