Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

You can’t please everybody, especially when you’re working in a coffee shop. What would you do if an angry customer kept complaining about how you did your job? This teenage girl dealt with several ...

If you go to a restaurant and the waiter asks, “How’s it going?” do you respond with your life story, or do you respond with a polite, “fine” or something along those lines? In today’s story, one ...