While the datasets are useful tools for training AI models, they do come with their own risks, from regulatory risks to ...

While organizations continue focusing on CRM records, the real gold mine, real-time customer intent, lives in conversation data.

Conversational AI company AurionX now provides always-on AI voice agents delivered as a managed service. The managed service ...

Agentic workflows force enterprises to move beyond the single source of truth toward governed, real-time, permissioned access ...

Akshay Srivastava is executive vice president and general manager of small business, mid-market and enterprise segments at RingCentral. In that role, he is responsible for the go-to-market strategy ...

Anyone who sits at a computer and works to synthesize information is going to be out of work — and that includes customer experience professionals.

Hybrid work is common, but meetings still lack speed, engagement, and equity. IT leaders are improving collaboration with simpler, human centered tech.

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

Enterprise communications depends on good data management. Meet the two big challenges impeding effectiveness.

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.