Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

Virgin Atlantic introduces an AI-powered Concierge built with OpenAI, redefining travel assistance through voice interaction ...

My wife and I planned a trip to London and Paris using points that we had transferred from Chase Ultimate Rewards to Virgin Atlantic specifically for our flights. The itinerary included a flight from ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

SEATTLE & LONDON--(BUSINESS WIRE)--Amperity, the leading enterprise customer data platform (CDP) for consumer brands, today announced Virgin Atlantic as a new customer for its critical data foundation ...

MARINA – Joby Aviation announced this week a partnership with Virgin Atlantic that will see Joby’s air taxi used in Virgin’s short-haul service to get its customers to airports and cities throughout ...

Virgin Atlantic decided to use a global container tag at the end of 2009. Global container tags replace the dozens of tags on webpages that track users’ actions. Using multiple tags on a site can be ...

Joby Aviation, Inc. (NYSE:JOBY), a California-based company developing electric air taxis for commercial passenger service, today announced a partnership with Virgin Atlantic, a premium long-haul UK ...

The MarketWatch News Department was not involved in the creation of this content. Recent award success cements strong partnership, lays foundations for program expansion beyond CX to incorporate brand ...

Partnership will deliver revolutionary, emissions-free travel in the UK, including greater connectivity for Virgin Atlantic customers traveling to and from the airport Virgin Atlantic to support ...