The new software builds on the "Service Cloud" applications the company debuted in January and which now have more than 8,000 customers, said Kraig Swensrud, product marketing vice president at ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Workplace software provider Salesforce has formally announced Einstein Service Agent, the company’s first-ever autonomous AI agent. Salesforce said in a press release that it’s designed to “make ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

The on-demand CRM vendor will add technologies that cater to users who find answers to service questions using means besides traditional call centers, such as search engines or social networking ...

The Salesforce AppExchange Tools Market is primarily driven by the increasing need for seamless CRM customization, advanced workflow automation, and ...

Attackers leveraged stolen secrets to hijack integrations and access customer data, highlighting the need for enterprises to audit connected apps and enforce token hygiene. Salesforce has disclosed ...