Google LLC wants to help customer experience agents be more productive and helpful with the addition of a new tool in Chrome OS Enterprise, called the Desk Connector. In a blog post today, ChromeOS ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

With over 30 years of service management software industry experience, CSDP's SRM © Contact Center software is specifically designed to deploy quickly and help our ...

A joint venture between TurningPoint and DSFederal has won a 51-month, $9.9M task order to provide help desk support to contact centers administered by the Centers for Medicare and Medicaid Service.

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