Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Behind every 911 call is a call taker, dispatcher and expeditor, trained professionals making split-second decisions under ...

Customer expectations are high, and how you attend to your customers’ needs will affect customer retention and business growth. So you need an effective call center management strategy. Forbes Advisor ...

JACKSONVILLE, Fla. — Being a 911 dispatcher is an important but stressful job. “Nobody calls 911 for anything good," said Brianna Goethe, communications manager with The Nassau County Sheriff’s Office ...

A business’ call center is the foundation of many customer interactions, and the goal should be to provide the best possible experience for those calling in with concerns or questions. When customers ...

Weld County’s dispatchers answer about 350,000 calls per year, getting people emergency help at a moment’s notice across more ...