A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Contact center intelligence platform provider Z21 Labs Inc., better known as Observe.AI, today announced a new Real-Time AI product suite that will provide call center agents with live, in-the ...

For example, AI voice accent neutralization technology uses different gradients of voice augmentation, which can alter agents' conversations to optimize understandability in real time.

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.