Elizabeth Warren was 'completely wrong' about Social Security phone data, says commissioner Frank J. Bisignano after audit ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Since President Donald Trump's return to the White House nine months ago, his administration has — with the help of the Department of Government Efficiency (DOGE) — brought mass layoffs to a variety ...

The Woodlawn-based Social Security Administration began the second Trump administration with a hostile takeover. It ends the ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

A scam involving emails that appear to be from SSA and include a link to download their Social Security statement have been ...

Social Security 2026 complete year payments schedule explains why January payments arrive later, who gets paid earlier, SSI ...

SSA is looking for volunteers to keep working on Dec. 24 and Dec. 26. A former SSA executive says it’s unusual for the agency ...