Salesforce will acquire Fin for $3.6 billion to expand AI customer service capabilities and accelerate adoption of autonomous ...

Salesforce Inc (NYSE:CRM, XETRA:FOO) said on Monday it has agreed to acquire Fin, formerly known as Intercom, in a deal valued at approximately $3.6 billion, as the enterprise software giant looks to ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...