The New Rules of CX Outsourcing in 2026 and Beyond

From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...

MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Automated QA/QM in CX Technology

MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Automated QA/QM Showcasing Capability in ...

Five9 Honors Global Partner Award Winners, Recognizing Excellence in CX Innovation, Performance, and Customer Impact

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of its 2025 Global Partner Awards.

World's First Chief AI Officer and Peak Performance Experts to Take Stage at Healthcare CX Conference

League Connect is an immersive conference for healthcare executives, hosted by League, the AI-driven healthcare CX platform. Each year, the invite-only event gathers over 100 healthcare leaders, ...

Leaptree Unveils Next-Generation AI Enhancements for Optimize, Redefining CX Quality Assurance in Salesforce

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™

AUSTIN, Texas, Feb. 16, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced ...