LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...
For the last 10 years, T-Mobile has been my cell phone carrier of choice. I’ve been on a family plan with my partner, parents, and grandmother (with two lines for myself), and it’s been a good ...
T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...
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