Booking a hotel seems pretty straightforward, right? And most times it is: Pick a destination, choose your dates, enter payment info and voila, happy travels! However, there are some big blunders you ...

I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down and there was no record of the reservation or ability to accept any ...

After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Q: I made a reservation for two rooms at Cedar Breaks Lodge in Brian Head, Utah, for our family vacation during Christmas break. I made the booking by phone through Hotels.com. I received a ...

Disappearing are the days when you can cancel a hotel reservation before 6 p.m. of the evening you are scheduled to arrive. More and more hotels are requiring reservations to be canceled 24 to 72 ...

Q: I have a few questions: Is a hotel reservation a binding contract? Does it make any difference if I don’t make a so-called guaranteed reservation by providing my credit card information? Does it ...