At its Ignite developers event today, Microsoft announced the addition of a first-party voice channel to Dynamics 365 Customer Service, its end-to-end cloud product offering for customer support.

With nearly 15 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

Microsoft Dynamics CRM enables companies to provide relevant, responsive and personalized customer service. New research from Gartner Research also positions Microsoft in the Leaders Quadrant of ...

In a blog post announcing the news, Jeff Comstock, Microsoft's Corporate Vice President, Dynamics 365 Customer Service, highlighted the negative implications of long wait times, misdirected calls ...

Absolute Reg LTD has taken advantage of many of the of Dynamics 365 Customer Voice since Microsoft made a handful of program updates in April, said Jake Smith, owner and managing director.

The integration with Microsoft Dynamics 365 Customer Service provides voice connectivity and embedded agent controls, complementing the app’s consolidated agent desktop that boosts productivity ...

It's also unclear if the licensing circumstances will change now that Microsoft Forms Pro has been renamed to Dynamics 365 Customer Voice. Microsoft renames its products all of the time.

Microsoft has reached a deal to buy FieldOne Systems LLC, a company that makes customer service technology for workers in the field — including mobile apps and cloud services for automated ...

Microsoft is changing its Online Services pricing via Enterprise Agreements, making it more expensive for many smaller ...