Lyft says Claude is helping resolve customer service requests 87 percent faster. Lyft says Claude is helping resolve customer service requests 87 percent faster. is transportation editor with 10+ ...

(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Lyft’s plans to add traditional taxis to its ride-hailing fleet, ...

The ridehailing company is introducing a new feature for older riders that includes actual humans answering customer service calls. The ridehailing company is introducing a new feature for older ...