In addition to recruiting women, the tech industry has a problem retaining them. Research from Accenture and Girls Who Code found that women who take a tech job are 50 percent more likely to quit ...

Here’s an open secret: There’s a direct correlation between organizational success and employee satisfaction. Take your pick from the top companies among the Great Place to Work winners: They’re all ...

U.S. employees are becoming increasingly disengaged. Gallup research shows that after a decade of U.S. employee engagement levels increasing year-on-year, 2021 saw the first drop in engagement and ...

Listening is a powerful tool, but it's often taken for granted. We’ve all been in that frustrating situation when the person you're talking to hears you but isn't truly listening to what you're saying ...

Annie Murphy Paul is the author of the forthcoming book Brilliant: The New Science of Smart. When we’re learning a foreign language, making sense of what we hear is the first step toward fluency. It ...

Which, considering the plethora of ways that people communicate, is no easy task. When it comes to knowing what conversations people are having about your business, do you track Twitter and LinkedIn?

Using social media as a tool for customer service is a cornerstone of digital marketing in the 21st century. However, it isn’t as simple as firing off a series of posts on X in response to angry ...