In a viral video posted July 6, TikToker Jill Gibson Carts (@just.chill.jill) shared her “Karen” experience at Lowe’s when a woman thought she was an employee and demanded to speak to her manager. A ...

Ever been mistaken for an employee? If you have, it’s fine, everyone has. If you haven’t, it’s okay—nobody likes to accept it. But there’s a safe space to talk about hard things and it’s a subreddit ...

PITTSBURGH — Tasha Ray has heard the soundtrack of hell, and it is the hold music of Aetna’s customer service line. Earlier this year, Ray found herself trapped in a doom-loop of phone frustration as ...

A Queens “Karen’’ deliberately coughed on a woman in a bagel shop after being called out for not having a mask on, according to video and critics. “You can’t say it to my face, you p—?!’’ the unmasked ...

EPB has promoted Karen Thomas to vice president, Customer Relations. In this position, Ms. Thomas will lead the Customer Relations Team. “In her new role, Karen will lead many critical efforts as we ...

Keeping the customer satisfied is an increasingly difficult task. Service jobs were never a walk in the park, but they’ve since morphed into roles that even Simon and Garfunkel in 80s staches likely ...