We are consolidation crazy these days. Be very suspicious. Whether you are a provider or consumer of internal support services - like, IT, HR, printing, fleet, etc. - most of the so-called solutions ...

In the first of this series on internal support services I outlined some new patterns of thinking that can help reduce costs and improve service quality. I illustrated how the old strategies of ...

West Midlands Pension Fund plans to market its internal support services to third parties in order to become cost-neutral by offsetting its administration costs. The £10.1bn scheme currently offers ...