From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to handle ...

On Saturday, Triplegangers CEO Oleksandr Tomchuk was alerted that his company’s e-commerce site was down. It looked to be some kind of distributed denial-of-service attack. He soon discovered the ...