Traveling is hard, and it can be even more difficult when a guest's expectations are different from what they encounter in reality. Great hotels are built on great customer service, so we asked some ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Do you remember when the customer was king–when businesses lived by one simple credo: the customer is always right? These days customer service is suffering as less qualified individuals fill jobs out ...

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...

Business travelers haven't issued many more complaints to airlines during the pandemic than before, but their level of satisfaction with how airlines handled those complaints has dropped significantly ...