The world has changed dramatically in the near quarter of a century since the first edition of “Difficult Conversations: How to Discuss What Matters Most” appeared. Did people even argue about before ...

Difficult conversations are simply part of life. At work, they’re especially important for developing trust and creating a better, healthier work environment for everybody. If we don’t bite the bullet ...

When I survey or interview individuals or groups in an effort to learn what is causing some dysfunction at work, the word “communication” is a frequent response. One reason is that the term is so ...