GRAND JUNCTION, Colo. (KJCT) — New emergency dispatchers with the Grand Junction Regional Communication Center (GJRCC) are in their second week of training, learning the skills needed to be the calm ...

TOLEDO, Ohio (WTVG) - They are the first voice you hear when you need help in an emergency. But you might be surprised to find out that 911 dispatchers are not considered first responders. Tuesday, ...

COLUMBUS, Ga. (WRBL) —The Columbus Police Department rolled out the red carpet to show support for some important folks. You may have heard their voices, but you probably wouldn’t recognize them on ...

SAN ANTONIO — When emergencies happen, most of us dial 9-1-1 and wait for help. But before police officers, firefighters or paramedics arrive, a calm voice on the other end of the line is already at ...

As some counties in Wisconsin have begun to use artificial intelligence for non-emergency 911 calls, Milwaukee is moving more slowly to incorporate AI. On Jan. 14, Milwaukee city leaders announced the ...

A 26-year Clay County dispatcher is being honored after helping deliver a baby on the side of the highway. The newborn was ...