Senators and officials testifying before a government oversight subcommittee Tuesday questioned how to best define and assess telework. Despite apparent general agreement about the potential benefits ...

University of Georgia professor Peter Smagorinsky always gives us something to think about it in his guest columns for AJC Get Schooled. No exception today with this fascinating discussion of how we ...

Forbes contributors publish independent expert analyses and insights. I write on topics to help entrepreneurs go from idea to market leader. This article is more than 10 years old. The early stages of ...

Demonstrating accountability and ROI continue to be front and center among the demands placed on sports marketers in justifying their investments. Yet, I continue to be underwhelmed by the means with ...

Companies across all industries rely on key performance indicators (KPIs) and goal-setting to track progress against specific business objectives. Whether it’s hitting a specific sales target, closing ...

It’s a given that customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment. First Call Resolution (FCR) has been and remains the #1 driver of customer ...

The North Carolina flag flies in front of the Wake County Justice Center, a city courthouse in Raleigh, North Carolina. RALEIGH, N.C. (CN) — The North Carolina legislature passed a bill Wednesday ...