Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a common goal: Customer Success (CS). Increasingly, CS is recognized not only ...

As AI-enabled software changes faster, companies with strong customer feedback loops may build better products and win ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

In the early days of building a startup, founders often have a very specific vision for the problem statement they are looking to solve. That’s how funding gets secured—with a clear direction that ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Industry-first capability reads live customer context to produce tailored outreach at scale WASHINGTON, D.C., May 12, 2026 — ChurnZero, the AI platform and partner for customer growth, today announced ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

Assertive Yield has announced key strategic leadership appointments in product and customer success to strengthen product-led ...

AdvancedMD, a provider of cloud-based healthcare software for independent medical practices, today announced Brandon Russell has been appointed Chief Customer Officer (CCO). Russell will oversee the ...