Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

How are you being served? Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service, from refund delays and denials to ...

In an era where consumers routinely consult online reviews before purchasing, it’s never been more essential to ask your customers how you can enhance their experience with your business. Customer ...

Nobody knows the trials and tribulations of customer service better than the NBC4 Responds team. It’s why we’re committed to helping all of our viewers resolve their consumer issues. But not every ...

The battle of the sexes may not be waged as fiercely as it once was, but on the front lines of the contact center, gender can still be a powerful weapon. A new survey, commissioned by Amdocs to gauge ...

Forced to confront long hold times, uninformed employees and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families are ...

The Defense Commissary Agency will launch its annual worldwide Commissary Customer Service Survey (CCSS) starting Aug. 24, with new safety measures in place to help prevent COVID-19 exposure.