In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes, to do their part toward creating a company where ...

STUTTGART, Germany - Strong customer service is a business essential, even in a military environment. That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training.

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

PORT-OF-SPAIN, Trinidad – Visitors to Tobago can now look forward to an enhanced experience from their transport providers following a two-day customer service excellence workshop hosted by the Touris ...

LOS ANGELES, March 2, 2020 — VXI Global Solutions, a leader in business process outsourcing, today announced it has won 6 Stevie® awards for Sales and Customer Service, including 4 Gold, 1 Silver and ...

SAN ANTONIO (October 28, 2015) -- A smiling barista hands out cups of coffee to an early morning crowd. A youth sports coach teaches kids how to dribble a basketball. A counselor wipes the tears off a ...

ABU DHABI, United Arab Emirates - Wednesday, January 1st 2014 [ME NewsWire]: The Ministry of Interior has announced that the Customer Service Excellence Diploma program will begin on January 5 th, ...

INDIANAPOLIS, May 01, 2025 (GLOBE NEWSWIRE) -- For the fourth year in a row, Delta Faucet Company, a leader in branded kitchen and bathroom products including faucet fixtures, sinks, and accessories, ...