ZRG International, the market leader in unified customer contact center and CTI solutions, presented innovative ideas and best practices in customer relationship management during a financial industry ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success. Customer ...

Customer Relations is the process companies use to connect with their customers and build long-term relationships with them A customer relationship manager’s primary job is to develop and foster trust ...