Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’ve all experienced bad customer service. I tried to resolve a ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

Company recognized for equipping utilities with personalized customer consumption insights that empower smarter, more holistic energy control LOS ALTOS, Calif.--(BUSINESS WIRE)--Bidgely has been ...

Zendesk’s CX Trends 2026 shows how contextual intelligence is reshaping customer experience in India, where transparency, ...

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

SOFIA, Bulgaria--(BUSINESS WIRE)--Accenture (NYSE: ACN) has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

In recent years, marketers had a singular overall objective in their strategy planning: to gain enough data to better understand and serve their customers. In the 2025 digital landscape, marketing ...

SAS is touting its new Customer Experience Analytics application, launched at the TFM show in February, as potentially facilitating a revolution in understanding of the customer experience in ...

(RTTNews) - Accenture Plc (ACN) announced on Tuesday that it has agreed to acquire GemSeek Consulting, a Bulgarian customer experience analytics provider, for an undisclosed sum. Max Morielli, ...