New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Whom should you be consulting, collaborating with, honoring in every possible way if you want succeed in building superior customer service and a superior customer experience? Not–at least not ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Would your customer support mix be improved if you offered ...

Hewlett-Packard forges a deal with the consulting firm in which the two will help mutual customers use software to keep track of clients and business partners. Stephen Shankland worked at CNET from ...

Based on the best practices of the greatest customer-centric organizations in the world (Ritz-Carlton, Nordstrom, Starbucks, Zappos, and others), I instruct my consulting clients to respond to every ...

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

The specialist customer and change management company Customer Consulting has launched an ‘interim division’ to provide highly skilled and knowledgeable staff to help solve organisations’ temporary ...

As part of its effort to increase services revenue, Hewlett-Packard has struck a deal with Deloitte Consulting in which the two will help mutual customers use software to keep track of clients and ...