Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The customer journey is more than a series of transactions between a customer and a business ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...

TROY, Mich.: 28 July 2022 — As wireless customers seek assistance from phone, store and website representatives, they are experiencing the negative effects of ongoing staff turnover. Longer wait times ...

Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial intelligence-based model that they say "predicts digital customer behavior and ...

Dollar Tree makes a cautious move as consumers prepare to face a growing threat. In Dollar Tree’s first-quarter earnings report for 2025, it revealed that its same-store sales increased by 5.4% ...

Feb 6 (Reuters) - Lyft (LYFT.O), opens new tab said on Thursday it has tied up with Amazon (AMZN.O), opens new tab and Alphabet-backed (GOOGL.O), opens new tab startup Anthropic to roll out artificial ...

GREENVILLE, SC / ACCESS Newswire / October 21, 2025 / Harte Hanks (NASDAQ:HHS), a leading global customer experience company, focused on bringing companies closer to customers for over 100 years, ...