There is perhaps no better symbol of the globalization of the service economy than a customer service call from the United States that gets answered in India or the Philippines. NBC even managed to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

With the new president dedicated to keeping jobs in the United States, several senators are asking for a special focus on call center workers. Four Democratic senators led by Bob Casey of Pennsylvania ...