Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government ...

The first enhancement that AWS introduced for Amazon Connect today is an AI-powered segmentation tool. It can scan a company’s customer base for buyers with similar interests.

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...