A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Wow customer service is an essential part of becoming a legendary customer-centric business. That’s because customers think in terms of stories, and you want them to retain—and retell—stories of what ...

This semester an xLab team worked on a project for Progressive Insurance. It was the first semester of the project, and the team was tasked to create a tool to train customer service agents using ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

The customer service journey isn’t universal. According to recent research from Oracle CX and CX Pioneer Jeanne Bliss, consumers take very different paths to solve product or service issues. While 33% ...

Your customer service team interacts directly with your customers, especially when they have a problem. As a result, they’re a crucial part of driving customer satisfaction and building brand loyalty.