At first glance, it seems surprising that a company with a huge stake in the PBX and carrier worlds would enter the PBX-less phone market. But in reality, it’s not surprising: By adding a solution for ...

Avaya this week is scheduled to announce a parcel of IP PBX advances, including a new midsize system, and unveil a licensing scheme that analysts say shows the company’s mindset shifting from hardware ...

There are those who remain leery of IP telephony. Nothing you say will convince them that today's IP-PBX systems are as reliable as the good old TDM systems they love. Then there are those of us who ...

Avaya submitted two configurations for our test of IP PBX security: A no-frills, out-of-the-box Avaya IP telephony deployment with no extra-priced security options; and a maximum-security alternative ...

Cisco and Avaya are racing neck and neck to become the largest IP PBX provider, with the pair of powerhouse vendors jockeying for IP dominance. A recent report by The Info Pro shows a dramatic shift ...

At its Engage event in June, Avaya declared customer experience (CX) its North Star after emerging from Chapter 11 bankruptcy in May. The company shared its strategy for winning in the CX marketplace ...