This week, Amazon Web Services (AWS) launched enhanced capabilities for its artificial intelligence (AI)-powered assistant, Amazon Q in Connect, making it easier for contact centers to provide custom ...
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...
SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced five new capabilities for AWS’s rapidly-growing contact center ...
Amazon.Com, Inc's (NASDAQ:AMZN) Amazon Web Services (AWS) announced new generative AI features for Amazon Connect, its cloud-based contact center. These enhancements, powered by large language and ...
The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...
AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...
Amazon Web Services has expanded its Amazon Connect platform into a suite of four agentic AI solutions targeting customer service, hiring, supply chain management, and healthcare administration. The ...
AWS is expanding line of Amazon Connect business apps into a suite of agentic AI products, including new tools for supply chain planning and high-volume hiring built on Amazon’s own operational ...
Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...
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