This partnership with Bright Pattern allows us to significantly elevate the value we deliver to our clients.”— Ahmed ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...